The Guest Experience
by M. Jones
A 300+ page work that introduces Hospitalicology — a new analytical framework for understanding what hospitality actually does to people, and what it genuinely requires of the people who deliver it.
Pick a retailer.
The book is available through Amazon in paperback and on Kindle — in both the UK and US stores. For signed copies or bulk orders, get in touch with the author directly.
Teaching with the book.
Training a team. Bulk orders.
Each chapter includes learning objectives, discussion prompts, and exercises designed for hospitality courses and in-house L&D programmes. If you're adopting the book as a set text, running an internal study group, or ordering for a team, get in touch about bulk pricing, course packs, and author visits.